Last updated October 2, 2026

Refund policy

This policy explains when you can get a refund for VoxTextor purchases. It applies to Pro subscriptions and one-time packs bought through our website. Payments are processed by Stripe; refunds return to the original payment method.

1. Pro subscription

• Cancel anytime. Cancelling stops future renewals. Your Pro features remain active until the end of the billing period you already paid for.
• Partial periods. We do not pro-rate or refund unused days in a billing period that has already started, except where required by law or clause 4 below.
• Duplicate or accidental charge. Contact us within 14 days of the charge. If we confirm a duplicate or clear billing error, we will refund in full.
• Annual plans. Yearly prepayments follow the same rules: service runs for the paid year; unused months are not refunded mid-term except where required by law or clause 4.

2. Minute packs and summary packs

• Unused packs. If you have not consumed any minutes or credits from a pack, you may request a full refund within 14 days of purchase.
• Partially used packs. Consumed minutes and credits are non-refundable. If unused balance remains, contact support — we will evaluate a partial refund or credit on a case-by-case basis.
• Technical failure. If a pack purchase completed but minutes or credits were never added to your account due to our error, we will grant the pack or refund in full.

3. How to request

1. Email support@voxtextor.com from your account email.
2. Include: account email, invoice or receipt (Stripe receipt email works), amount, date, and a short reason.
3. We aim to respond within 2 business days. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.

4. Consumer rights (EU, UK, and similar)

If you are a consumer in a jurisdiction that gives you a statutory right of withdrawal or cooling-off period (for example the EU/UK 14-day right for distance contracts), that right applies to the extent required by law. For digital services, that right may be lost once performance has begun with your prior consent and acknowledgement that you lose the right once the service starts. Nothing in this policy limits non-waivable consumer protections.

5. Chargebacks

Please contact us before filing a chargeback so we can resolve billing issues quickly. Fraudulent or abusive chargebacks may result in account suspension. Where a chargeback is filed in error, we may provide transaction records to the card issuer.

6. Related

See also Terms of Service (billing, auto-renewal, cancellation) and Privacy. Questions: support@voxtextor.com