FAQ
Short answers before you upload.
How accurate is the transcript?
Machine speech-to-text — always proofread before publishing. Clean studio audio is strongest; heavy noise, crosstalk, and strong accents need more edits.
How long does a job take?
Most clips under 30 minutes finish in a few minutes. Long files wait longer in the queue. You can leave the page — the job stays in your list.
What file formats are supported?
MP3, M4A, WAV, WMA, OGG, FLAC, AAC, MP4, MOV, and WEBM. Without sign-in: up to 10 MB and 15 minutes. Signed-in free plan caps single files around 30 minutes; Pro goes up to about 3 hours.
Can I get subtitles?
Yes. SRT is on Free. Pro adds VTT and bilingual subtitle exports alongside the full pack (TXT, Markdown, JSON).
Do you delete my files?
Yes — automatically. Free retention is 7 days, Pro 30 days. You can delete any job immediately from the dashboard.
Is my audio used for training?
No. Customer audio and transcripts are not used to train models. See Privacy for processors (STT, translation, summary).
What’s included free vs Pro?
No account needed for files ≤10 MB and ≤15 minutes. Signed-in free: 30 minutes/month with TXT + SRT. Pro: 300 minutes, full export pack, translation, summaries, and priority queue. Compare on Pricing.
How is usage counted?
By audio minutes (rounded up). Translation and summaries count separately on Pro. Credit packs are a separate pool from monthly free minutes.
Does Pro renew automatically? Can I cancel?
Yes — Pro renews each month or year until you cancel. Cancel anytime in Billing (Stripe portal); service runs through the period you already paid for. Packs do not renew.
How do refunds work?
Unused packs can be refunded within 14 days. Consumed minutes/credits and started subscription periods are generally non-refundable except where required by law or if we made a billing error. Full details in Refund policy.